Privacy Policy

CocoMitra (“CocoMitra”, “we”, “us”) helps modern parents book trained, carefully screened nannies for in-home childcare support. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

Information we collect

We collect information you provide directly and information gathered automatically when you use our website:

• Account & contact details — your name, email address, phone number and home address.
• Booking & care details — your child's age group, routine, language preferences, care priorities, special instructions, and any notes you choose to share.
• Communications — messages you send us through forms, email, or chat.
• Usage data — device, browser, and interaction data collected through cookies and analytics tools.

How we use your information

• To match your family with a suitable trained nanny based on your preferences and availability.
• To process, confirm and manage your bookings.
• To communicate with you about your requests, sessions and support.
• To improve our services, safety practices and website experience.
• To meet legal, security and fraud-prevention obligations.

Sharing your information

We do not sell your personal information. We share it only when needed to provide the service:

• With your matched nanny — relevant care details and your address are shared with the confirmed caregiver only after a booking is confirmed.
• With service providers — trusted vendors who help us operate (for example, hosting, communications and analytics), under appropriate confidentiality obligations.
• For legal reasons — when required by law, or to protect the rights, safety and security of families, caregivers and CocoMitra.

Cookies & analytics

We use cookies and analytics tools (such as Google Tag Manager and associated analytics services) to understand how our website is used and to improve it. You can control cookies through your browser settings; disabling some cookies may affect how parts of the site work.

Data security

We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, so while we work hard to safeguard your data, we cannot guarantee absolute security.

Data retention

We keep your information for as long as needed to provide our services and to meet legal, accounting or reporting requirements. When information is no longer required, we take steps to delete or anonymise it.

Children's information

CocoMitra's services are intended for parents and guardians. Any information about a child is provided by a parent or guardian. We do not knowingly collect personal information directly from children. If you believe a child has provided us information directly, please contact us and we will take appropriate steps.

Your rights & choices

You may request access to, correction of, or deletion of your personal information, and you may opt out of non-essential communications at any time. To make a request, contact us using the details below. We will respond in line with applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll revise the “Last updated” date above, and significant changes may be highlighted on our website.

Contact us

Questions about this policy or your information? Reach us at hello@cocomitra.com or through our contact page.